Encounter for the Work Day 5

For the past 1 week, i think i have already log as much as 7 tickets (practically >1 per day) for calling the customer helpdesk. there are simply so many things need to apply and ids to be created, and many problems with my laptop.
1) password for laptop hard disk
2) lan administration password
3) internet and intranet password
4) access from home password
5) different database password
6) audio conferencing password
7) etc applications id and password
Wah... i can tell you man, once you forgot the password, thats it. you will never know where is what and what to use. i used to refrain from calling helpdesk as i know how irritating and frustration at times when ppl keep calling and coming to you for the same problem, and when some problem is already on the IT Help online. But what can we do, the website has overflow of data and information and sometimes, i guess it is easier to call and get someone down personally to do things for you.

Moreover, the lotus notes email is something new that I am not familiar with. I have used MS email for >10 years ever since I touched and know Windows. The switch is a bit uncomfortable but it is something different though. But sharks, you cannot change the font size, type and colour when you write an email. That is so boring, but at least, there are some icons for insertion to beautify the email a little, but don't expect too much, that is all given.